Patient rights during examination and treatment

As a patient, you have the right to clear information about your condition, treatment options, and estimated costs before deciding.

You have the right to ask again, request plain-language explanations, and seek a second opinion if needed. This is completely normal.

Your personal health information is confidential. You have the right to know who can access your records and for what purpose.

If dissatisfied with the service, you can raise it through the hospital's customer care unit. Feedback through the right channel helps improve quality.