Flight Delay Criteria & Insurance Claim Guide in China

1. How Delays Are Determined

According to CAAC (Civil Aviation Administration of China) regulations: A delay occurs when the actual departure time (when the aircraft doors close and wheel chocks are removed) is 15+ minutes behind schedule.

Official confirmation comes from airline notifications (airport displays, SMS, flight tracking apps).

2. How to Claim Delay Compensation

Auto-pay: If you purchased delay insurance with your ticket, claims are often processed automatically (typically for delays over 2 or 3+ hours).

Manual claim: Keep your boarding pass and delay certificate (issued by airline counters), then file via the insurer's app or website.

Quick notes:

Budget airlines may not qualify — check the terms when booking.

Most weather or air traffic delays are covered, but strikes are usually excluded.